Return and Refund Policy for burnart.eu

At burnart.eu, we strive to provide our customers with high-quality products and exceptional service. We understand that sometimes, you may need to return an item or request a refund. This Return and Refund Policy outlines our procedures and guidelines for returning canvas ''burnart'' purchased from our website.

1. Returns and Exchanges:

Canvas ''burnart'': Due to the personalized nature of canvas "burnart", we are unable to accept returns or exchanges unless the item(s) arrive damaged or defective. If you receive a damaged or incorrect canvas "burnart", please contact us immediately to arrange for a replacement or refund.

2. Return Procedure:

Initiate your return within 30 days of delivery by contacting us at burnart.eu@gmail.com

When your return is received and approved, the refund will be made to your same bank or card account from which you made a payment. We will refund the full price you paid for an item, deducting the shipping costs.

If you have been sent a faulty product please contact our customer service as soon as you discover the fault. Customer service will then help you with your claim. We will change a product to a new one or will return the money to you as soon as a faulty product will reach us and is approved. Customer service for any shipping or ordering questions and problems is burnart.eu@gmail.com

3. Refund Process:

Upon receipt of the returned item(s), our team will inspect the merchandise to ensure it meets our return criteria. Once approved, we will process your refund within 5 business days to the original method of payment.

Refunds will be issued for the purchase price of the item(s) returned, excluding any shipping fees, taxes, or promotional discounts applied at the time of purchase.

4. Contact Us:

If you have any questions or concerns about our Return and Refund Policy, or need assistance with a return or exchange, please contact our customer service team at burnart.eu@gmail.com. We are here to help!

By making a purchase on our website, you acknowledge that you have read, understood, and agree to abide by the terms outlined in this Return and Refund Policy.

Last Updated: 2024 09 27

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